You've been given a voucher code by us? How lovely. You redeem it right in your dashboard, before you click the buy button. It takes less than half a minute.
Good to know: Your code works while our launch offer is running too. The offer price is already in the price (89 € instead of 149 € for a wedding, 49 € instead of 79 € for a birthday), and your voucher simply comes on top of it. So you save twice.
How to redeem your code
Open Einstellungen → Abo (Settings → Subscription) from the sidebar under Verwalten (Manage).
In the card „Premium freischalten" (Unlock Premium), first choose your term, so 1 year or 2 years.
Underneath the price, click the small link „Du hast einen Gutschein-Code?" (Do you have a voucher code?). A field opens up below it.
Enter your code and click „Einlösen" (Redeem). Upper or lower case makes no difference, we turn it into capitals for you automatically. And if you forget to click, we check the code as soon as you leave the field.
If everything fits, the field turns green and shows you your result: „Code … eingelöst: du sparst zusätzlich … und zahlst …" (Code … redeemed: you save an extra … and pay …). That is your new final price, in black and white.
Then you click „Jetzt freischalten für …" (Unlock now for …) just as usual. We take your code along automatically, so you don't have to type it in again at Stripe, our payment partner.
The buy button still shows the normal offer price. Trust the green line above it, that is your real final amount. You'll see exactly that amount at Stripe afterwards too, your discount is already deducted there.
If you'd rather get rid of the code again, just click „Entfernen" (Remove). Your price then jumps back to the normal offer price.
If you're extending a term you already have, everything works the same way. There the field sits above the button „Laufzeit verlängern" (Extend term).
Did you come to us through a recommendation?
Then there's usually nothing for you to do at all. If your venue, your photographer or another partner sent you our way, your benefit is already waiting for you: we enter the code for you when you open the subscription tab and apply it right away.
You can tell by the green box. Right at the top it shows the name your benefit comes from: „Dein Vorteil über … , automatisch für dich angewendet." (Your benefit via …, applied automatically for you). Underneath you see, as always, how much you save and what you pay in the end. If you'd rather use a different code, just click „Entfernen" (Remove) and enter your own.
If your code isn't accepted
Then the field tells you in one sentence, right underneath, what the reason is. For example that we don't know the code, that it has expired, that it has already been redeemed too often or that it is meant for a different kind of event. Some codes also only apply to a certain group, to the customers of one campaign for example, and can't be redeemed with every account. Nothing breaks and nothing is bought. You can calmly try another code or go ahead without one.
The most common reason is a small typo. So compare the code character by character with the one you were given. If it still isn't accepted, drop us a line at [email protected]. We'll look into it for you.
Frequently asked questions
Does my code work during the launch offer too?
Yes. That is exactly what our own voucher field is there for. Your price is then the offer price minus your voucher.
Can I use two codes at once?
No, one code counts per purchase. If you redeem a second one, it replaces the first.
I'm switching between 1 year and 2 years. Do I have to enter the code again?
No. We recalculate your amount automatically as soon as you change the term. If your code doesn't apply to the new term, we tell you straight away in the field.
The buy button can't be clicked right now.
First check whether the box for the terms and the privacy policy is ticked. Otherwise there is probably still a code in the field that we are checking or that you haven't redeemed yet. We pause the purchase for a moment so your voucher doesn't get lost. Click „Einlösen" (Redeem) or delete the text, and it carries on right away.
Why don't I see a field for vouchers on the payment page?
Because you redeemed your code beforehand. At Stripe you only see the finished amount with your discount.
Can I redeem a code afterwards?
Sadly not afterwards, a code only works during the purchase itself. But do write to us if you noticed shortly after that you had one.