Have you received a voucher code from us? How lovely. You redeem it right in your dashboard, before you click the purchase button. It takes less than half a minute.
Good to know: Your code also counts while our introductory offer is running. The offer price is already included in the price (89 € instead of 149 € for a wedding, 49 € instead of 79 € for a birthday, each for one year and including VAT), and your voucher simply comes on top of that. So you save twice.
How to redeem your code
Open Einstellungen (Settings) from the sidebar under Verwalten (Manage) and go to the „Premium freischalten" (unlock Premium) tab.
In the „Premium freischalten" card, first choose your term, 1 year or 2 years.
Below the price, click the small link „Du hast einen Gutschein-Code?" (do you have a voucher code?). A field opens up underneath.
Enter your code and click „Einlösen" (redeem). Upper and lower case don't matter, we automatically turn it into capital letters. If you forget to click, we also check the code as soon as you leave the field.
If everything is right, the field turns green and shows you your result: „Code … eingelöst: du sparst zusätzlich … und zahlst …" (code … redeemed: you save an extra … and pay …). That is your new final price, in black and white.
Then you click „Jetzt freischalten für …" (unlock now for …) as usual. We take your code along automatically, so you don't have to type it in again at our payment partner Stripe.
The purchase button still shows the normal offer price. Rely on the green line above it, that is where your real final amount is shown. You will see exactly this amount at Stripe afterwards, with your discount already deducted.
If you would rather get rid of the code again, simply click „Entfernen" (remove). Your price then jumps back to the normal offer price.
If you renew a term that you already have, everything works the same way. The field is then in the „Verbleibende Laufzeit" (remaining term) tab, above the „Laufzeit verlängern" (renew term) button.
Did you come to us through a recommendation?
Then you usually don't have to do anything at all. If, for example, your venue, your photographer or another partner sent you to us, your benefit is already waiting for you: we enter the code automatically when you open the „Premium freischalten" (unlock Premium) tab and apply it straight away.
You can tell by the green box. At the very top it shows the name your benefit comes from: „Dein Vorteil über … , automatisch für dich angewendet." (your benefit via …, applied for you automatically). Below it you see, as always, how much you save and what you pay in the end. If you would rather use a different code, simply click „Entfernen" (remove) and enter your own.
If your code isn't accepted
Then the field tells you in one sentence right below it what the reason is. For example, that we don't know the code, that it has expired, that it has already been redeemed too often or that it is meant for a different kind of event. Some codes also only apply to a certain group, for example to customers of a particular campaign, and therefore can't be redeemed with every account. Nothing breaks and nothing is bought. You can calmly try a different code or go ahead without one.
The most common reason is a small typo. So compare the code once more, character by character, with the one you received. If it still isn't accepted, just send us a short note at [email protected]. We will look into it for you.
Frequently asked questions
Does my code work during the introductory offer too?
Yes. That is exactly what our own voucher field is for. Your price is then the offer price minus your voucher.
Can I use two codes at the same time?
No, one code counts per purchase. If you redeem a second one, it replaces the first.
I'm switching between 1 year and 2 years. Do I have to enter the code again?
No. We recalculate your amount automatically as soon as you change the term. If your code doesn't apply to the new term, we tell you right away in the field.
The purchase button can't be clicked right now.
First check whether the box for the terms and the privacy policy is ticked. Otherwise there is probably still a code in the field that we are checking or that you haven't redeemed yet. We pause the purchase for a moment so your voucher doesn't get lost. Click „Einlösen" (redeem) or delete the text, and you can carry on right away.
Why don't I see a voucher field on the payment page?
Because you already redeemed your code beforehand. At Stripe you only see the final amount with your discount.
Can I redeem a code afterwards?
Unfortunately that isn't possible afterwards, a code only works during the purchase itself. But do write to us if you noticed shortly afterwards that you had one.
I'm planning an event along with someone and can't find a voucher field.
Vouchers are redeemed by the person who manages the event, because only they unlock and renew. If you've been given a code, simply pass it on to them.