You're planning something special and you shouldn't get stuck on the technical side. If you can't get any further somewhere, just get in touch. There are three ways to reach us, and all of them are free, whether you already have Premium or you're still designing.
The chat in the dashboard
At the bottom right of the dashboard there's a little chat bubble. Click it and write to us directly. Because you're logged in, we can see right away which event it's about, and you don't have to explain anything we already know. Your conversation is kept, so you can come back later and read on.
In the editor the bubble is hidden so it doesn't disturb you while you're designing. Just switch back to the dashboard for it.
When something isn't working
For real bugs, so when something isn't loading, isn't saving or looks different from what you expected, it's best to use „Bug melden" (Report a bug) under Verwalten → Was ist neu (Manage → What's new). There you can attach screenshots and read through the thread later in peace. How exactly that works is in the article „Ein Problem melden" (Reporting a problem).
By email
You'd rather write the classic way? Then you can reach us at [email protected]. It's best to write from the address you also sign in with, then we'll find your account straight away.
So we can help you quickly
Tell us where you were, for example Gäste (Guests), Editor or Einstellungen → Abo (Settings → Subscription).
Describe briefly what you did, what happened and what you would have expected.
Attach a screenshot if you can. That often saves several follow-up questions.
Name the address of your page, so for example anna-und-max.unsere-einladung.de.
Good to know: We will never ask you for your password. Please don't send it to us in the chat or by email either, we don't need it to help you.